Terms of Service Massive

What You’re Agreeing To with Massive

Let’s be upfront: Terms of service documents aren’t the most thrilling read, but with Massive, knowing what you’re signing up for is key—especially here in the USA where rules around data and employment can get pretty detailed. Our terms set out the legal agreement between you and Massive, whether you’re a job seeker or an employer using our platform.

From our experience, users who take a moment to understand these basics avoid surprises later on. It covers everything from how we handle your data to what happens if our AI doesn’t deliver perfect matches (because, honestly, no system is flawless).

How Massive Collects and Uses Your Data

Our AI-driven job matching depends on data—lots of it. We collect profile info, interview recordings, and communication logs to help personalize your experience and improve the platform. We strictly follow USA privacy laws like California’s CCPA to keep your info safe.

Honestly, users tell us that once they see how their data improves match quality and interview scheduling, they’re more comfortable sharing it. But you’re always in control—you can adjust what’s shared without losing access to core features.

Your Rights and Responsibilities on Massive

It’s not all on us—the terms make clear what you’re entitled to and what we expect from you. You can access, update, or delete your data whenever you want. If you opt out of some data processing, keep in mind it might affect how well the AI matches you with jobs.

Your Role in Keeping Things Smooth

1. Provide accurate and current info so AI matches are relevant
2. Respect privacy of other users—don’t share their data or recordings
3. Use the platform only for legitimate job hunting or hiring
4. Follow all applicable USA employment laws, especially if you’re an employer

We built compliance tools into the platform, but it’s ultimately your responsibility to stay within legal boundaries.

How Our AI Matching Algorithm Works

Massive’s AI combines lots of factors to find the jobs or candidates that fit best. We consider skills, location preferences, career growth, company culture, and even compensation expectations. Plus, we regularly audit our models to reduce biases related to race, gender, or age.

The terms of service guarantee a certain level of matching accuracy, so if you notice repeated poor matches, you can reach out and we’ll look into it—and if needed, provide service credits.

Payments, Subscriptions, and Cancellation

Massive works on a freemium model. Basic job matching is free, but you’ll want to upgrade if you want advanced analytics, priority listing, or personalized interview coaching. For companies, we offer tailored enterprise plans with automation and integrations to fit their needs.

Subscription Plans at a Glance

• Basic (Free): Standard matching and interviews
• Professional ($29/month): Priority features and coaching
• Enterprise (Custom): Full automation and support

We keep cancellation straightforward: 30 days’ notice for most plans, no early termination fees on monthly subscriptions, and contract-specific terms for enterprise customers.

Liability and Legal Protections You Should Know

We guarantee Massive will perform consistently with 99.5% uptime and secure data handling. But here’s the catch: we can’t guarantee job offers or hiring decisions. Those are ultimately up to employers and market conditions.

What We Cover

• Platform availability and reliability
• Data privacy and security protections
• AI matching accuracy within our stated limits

What’s Not Covered

• Hiring decisions by third parties
• External economic or market factors
• User-generated false info or content

Understanding these limits helps set realistic expectations when using our automated tools.

Resolving Disputes Through Arbitration

Disputes happen, but our terms favor arbitration to keep things efficient and affordable. First, we encourage direct negotiation with our support team. If that doesn’t work, there are formal steps involving mediation and binding arbitration.

Dispute Resolution Steps

1. Reach out to support to try and resolve directly
2. Submit a formal complaint with details
3. Engage a mediator for facilitated discussions
4. Go to an arbitration hearing if needed
5. Accept final binding decision

This process usually wraps up within 60 to 90 days, which is much quicker than court cases.

Keeping Compliant with USA Employment Laws

Massive helps you stay on the right side of employment regulations like the Equal Employment Opportunity Act and ADA. But ultimately, it’s your responsibility to follow the laws that apply to your state or industry.

Our platform includes:

These tools are designed to assist, not replace, professional legal advice.

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