Contact Massive Support

Where to Find Us When You Need Help

Getting in touch with us at Massive is straightforward, whether you’re browsing our site or logged into your account. If you’re just visiting, check the top navigation bar for “Contact” or “Support” links—right next to “About” and “Resources.” But here’s the thing: once you’re logged in, you’ll unlock extra support options tailored to your needs.

We know how frustrating waiting can be, so we’ve designed multiple ways for you to reach out depending on how urgent or detailed your question is.

So, if you want fast answers, live chat during business hours is your best friend. But if you have a lot to explain or need to attach files, email works well too. For anything more involved, requesting a callback lets us dedicate real time to your issue without long hold times.

How to Use Our Live Chat Support

Our live chat is built directly into the platform to save you time. Here’s how to get started:

1. Visit any page on massive.com (or your logged-in dashboard)
2. Click the chat bubble icon in the bottom right corner
3. Type your question and press Enter
4. If you want to speak to a human, just type “speak to human”

From our experience, this chat is great for quick troubleshooting, setting up job matching parameters, or sorting out interview scheduling questions. The AI assistant handles basic queries, but you can quickly escalate to a real person if needed.

What Can Our Chat Team Help With?

• Fixing platform glitches
• Adjusting job matching settings
• Interview scheduling and flow questions
• Account access problems
• Billing inquiries

When Chat Might Not Be Enough

For some complex HR system integrations or detailed technical questions, chat may refer you to email or schedule a callback to make sure you get in-depth help.

Email Support: Detailed Help When You Need It

Sometimes you just need to lay out your issue with screenshots or detailed explanations. Email is perfect for that. We usually respond within 4-6 hours during business days, so you won’t be left hanging.

Here are the main support emails to keep handy:

When you email us, including these details helps speed things up:

• Your account email address
• Which platform features you’re using (job matching, interview automation, or both)
• Your browser and device info
• A clear description of the issue or question
• Screenshots if possible

Requesting Phone Support: How It Works

If talking is easier for you, we offer scheduled callbacks instead of direct phone lines. This way, you won’t waste time on hold, and we can prepare to assist you properly.

1. Log into your Massive account
2. Navigate to Settings > Support
3. Click “Request Phone Support”
4. Pick a convenient time slot (usually within 2-4 hours during business days)
5. Wait for our call at the scheduled time

Our callback system is especially helpful for setting up interview automation or resolving urgent platform issues.

Logging Into Massive: Step-by-Step

Accessing your account unlocks extra support tools and personalized features. Here’s the login flow:

1. Go to massive.com and click “Login” in the top right, or visit massive.com/login directly
2. Enter your email address and password (double-check for typos!)
3. If you forgot your password, click “Forgot Password?” and follow the reset link sent to your email
4. If you use two-factor authentication (2FA), enter the code sent to your phone or authenticator app
5. Once logged in, you’ll land on your dashboard where you can manage job matching, interviews, and support options

What Happens If Login Fails?

• Invalid credentials: You’ll see an error message prompting you to retry or reset your password
• Account locked: After 5 failed attempts, your account locks for 15 minutes for security
• 2FA issues: Check your phone’s signal or try regenerating the code in your app

Quick Self-Service Options You Can Try First

Before reaching out, you might find what you need faster using our self-service resources:

• Knowledge Base: Step-by-step guides, videos, and troubleshooting at help.massive.com
• Platform Status: Check status.massive.com for real-time updates on outages or maintenance
• Search Function: Use keywords related to your issue for instant articles and tips

What Info to Have Ready When You Contact Us

Having the right details handy helps us resolve your issue faster. Here’s what to prepare:

Basic Info

• Your account email
• Your company name (if using a business plan)
• Which Massive features you’re using

Technical Details

• Browser and device information
• What action you were attempting
• Error messages or screenshots
• Whether this is a recurring or new issue

Integration Questions

• Current HR system or job board you’re using
• How you currently manage applications
• Expected outcome or workflow

Specialized Contact Channels for Specific Needs

Depending on your inquiry, here are some direct contact points that might be faster:

Sales and Demo Requests

• Email: [email protected]
• Schedule demos: massive.com/demo
• Typical response: within 2 hours on business days

Partnerships & Integrations

• Partnerships: [email protected]
• Technical partnerships: [email protected]

Media & Press

• Email: [email protected]
• Media kit: massive.com/press

❓ FAQ

How to Get the Most from Contacting Us

From our experience, making your first contact as detailed as possible saves time on back-and-forth. Include screenshots, error messages, and clear descriptions. And remember, logging into your Massive account before reaching out unlocks extra support tools and faster resolutions.

If you ever feel stuck or unsure, don’t hesitate to contact us. We’re here to help streamline your hiring process with smart AI tools.